đź’¬ Support

A question, a blocker,
a game project?

Our team supports you every step of the way — before purchase, during setup and as long as your game is running. Choose the channel that suits you, we reply fast.

⚡ Response within 24h 🎧 Installation help included 🇫🇷 Support in French
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Support Discord

Le plus rapide

Le canal prioritaire pour vos commandes, licences, téléchargements et mises en route. Toute notre équipe est présente sur le serveur Discord.

Rejoindre le Discord

Ouvert Ă  tous, aucune inscription requise sur le site.

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Direct contact

Quotes & partnerships

For a quote request, a partnership or a general question, reach us directly by email or on Discord.

đź“š

Self-service help

Instant answer

Most questions find their answer in a few minutes: step-by-step guides, screenshots and a detailed FAQ.

đź“– Documentation âť“ FAQ

How a request works

You write to us

Ticket, email or the form below — describe what you need, attach a screenshot if useful.

We analyze

We pinpoint the issue or your project, and get back to you within 24h.

We guide you

Step-by-step solution or a free, no-obligation quote depending on your request.

All the way through

We stay available until everything works — installation help is included.

✉️ Write to us

Quote request for a custom game, pre-purchase question or any other request: fill in the form, a private ticket channel is automatically created on our Discord server — that's where the conversation with the team happens.

  • ⚡ Fast response
    Usually within 24h, often much sooner.
  • đź’¸ Free quote
    No-obligation estimate within 48h for a custom game.
  • đź”’ Protected data
    Used only to reply to you.

By sending this form, you accept our privacy policy.

Frequently asked questions about support

How long will it take to get a response?
We usually reply within 24h, often much faster. Customer tickets related to an installation or license issue are handled as priority.
I'm stuck setting up my game, can you help me?
Yes, and it's included with your purchase. Open a ticket from your account (“My tickets” section): we'll guide you for free until your game reacts to your TikTok live.
Can I request a 100% custom game?
Of course. Describe your idea (theme, mechanics, specific gifts) via the form above or by email: you'll get a free, no-obligation quote within 48h.
Do I need an account to open a ticket?
Tickets are reserved for customers and require a free account. For any other request (pre-sale, partnership…), the contact form or email is enough, no sign-up needed.

Looking for something else? Check the full FAQ or the documentation.